We sit down with Anne-Lou Minster, Global Head of Operations at DRIVESHARE, to find out more about the platform's recent enhancements and what they mean for our community.
Q: Can you outline the key features of DRIVESHARE's new insurance coverage?
Anne-Lou: We're excited to introduce three coverage options, offering increased flexibility for both owners and renters. With coverage provided for every driving rental, and plans to extend this to other rental types soon, users can expect comprehensive protection.
Q: How does the new insurance improve the overall user experience on DRIVESHARE?
Anne-Lou: Our aim is to provide a secure platform for seamless booking experiences. With an expanding customer service team, we're able to offer prompt assistance. This new coverage aligns perfectly with our commitment to ensuring a seamless experience for all users.
Q: What prompted the development of this new insurance, and how does it align with DRIVESHARE's mission?
Anne-Lou: Introducing rental coverage was a natural step in our journey to create a global community for classic car enthusiasts. Our mission revolves around providing a secure platform for users to enjoy and share their passion.
Q: What immediate benefits can users expect from the new insurance offering when booking with DRIVESHARE?
Anne-Lou: Both owners and renters benefit: owners can confidently rent out their vehicles, assured of protection, while renters can enjoy their experience with peace of mind, knowing they're covered.
Q: Can you walk us through the journey of implementing this new insurance offering and the key aspects that contributed to its success?
Anne-Lou: Implementing the new insurance involved navigating various factors, including finding suitable coverage for classic cars: which are more than just vehicles to our owners, and offer this at a reasonable rate. Despite the complexities, we managed to strike a balance, laying the groundwork for future platform enhancements. It's been an exciting time!
Q: Beyond insurance, are there any additional enhancements or perks that users can look forward to with DRIVESHARE?
Anne-Lou: Absolutely! We're always listening to our community and taking onboard their feedback to improve the platform. And let’s not forget our mobile app which streamlines booking processes, ensuring a smooth experience for all parties involved.
Q: As we move forward, how does this new insurance offering reflect DRIVESHARE's commitment to providing exceptional experiences?
Anne-Lou: The introduction of this new insurance, along with the return of driving rentals, underscores our focus on user satisfaction and safety. Behind the scenes, we're working on implementing features and changes to further enhance the user experience. Watch this space!
Q: What message would you like to convey to our community of DRIVESHARE enthusiasts about the significance of these enhancements and the future of DRIVESHARE?
Anne-Lou: We have a lot of big ideas, and we're excited about the opportunities our new insurance offering brings. Our goal is to create a hub for classic car enthusiasts to enjoy and share their passion securely. This insurance is a key part of making that vision a reality.
